FREQUENTLY ASKED QUESTIONS
Last updated: September 16, 2026
Welcome to the Cherished Figures FAQ.
Below you will find answers to common questions regarding ordering, shipping, returns, payments, and our products.
ORDERS
WHEN WILL MY ORDER BE PROCESSED?
Most orders are processed within 1–3 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding U.S. federal holidays.
HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?
After placing an order, you should receive an order confirmation at the email address provided during checkout.
If you do not receive a confirmation, please check your spam or junk folder before contacting us.
CAN I CHANGE MY ORDER?
If you need to change an order, contact us as soon as possible at:
support@cherishedfigures.shop
We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once processing has begun.
CAN I CANCEL MY ORDER?
Orders may be eligible for cancellation before they enter processing or shipment.
Once an order has been packed or shipped, it generally cannot be canceled and must instead be handled according to our Refund Policy.
SHIPPING
HOW LONG DOES DELIVERY TAKE?
Most U.S. orders are expected to arrive approximately 5–10 business days after shipment.
These are estimates and not guaranteed delivery dates.
HOW CAN I TRACK MY ORDER?
When tracking information becomes available, we will provide tracking details by email or through your Shopify order status page.
WHY HAS MY TRACKING NOT UPDATED?
Carriers may take 24–72 hours to update tracking after a shipping label is created.
If tracking has not changed for an extended period, contact us for assistance.
WHAT IF MY PACKAGE SAYS DELIVERED BUT I CANNOT FIND IT?
Please:
• Check around your delivery location
• Ask household members
• Check with neighbors
• Contact the carrier
• Allow up to 48 hours for possible delayed physical delivery
If the package still cannot be located, contact us.
RETURNS
CAN I RETURN A PRODUCT?
Eligible products may generally be returned within 30 days of delivery.
Products must be unused and returned in their original condition and packaging.
DO I NEED TO CONTACT YOU BEFORE RETURNING SOMETHING?
Yes.
Please contact:
support@cherishedfigures.shop
before sending any return.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
Contact us within 7 days of delivery.
Please provide:
• Your order number
• Photographs of the damaged product
• Photographs of the packaging
• A description of the damage
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are shown during checkout and may include major credit cards, debit cards, digital wallets, and other payment options supported by Shopify.
IS MY PAYMENT INFORMATION SECURE?
Payments are processed through secure third-party payment service providers.
Cherished Figures does not generally store complete card numbers on its own systems.
PRODUCTS
WHAT TYPES OF PRODUCTS DO YOU SELL?
Cherished Figures offers decorative and sentimental products including:
• Figurines
• Angel figurines
• Keepsake boxes
• Ornaments
• Nativity figures
• Nativity sets
• Decorative gifts
• Sentimental gift items
ARE PRODUCT COLORS EXACTLY AS SHOWN?
We make reasonable efforts to display products accurately.
However, colors and appearance may vary slightly due to monitor settings, lighting, photography, manufacturing variations, and hand-finished details.
CONTACT
For additional assistance:
Email:
support@cherishedfigures.shop
Phone:
+1 360-456-1654