CONTACT US
Last updated: September 16, 2026
Thank you for visiting Cherished Figures.
We are committed to providing helpful and responsive customer service. If you have questions about a product, an existing order, shipping, delivery, returns, refunds, payments, or any other aspect of your shopping experience, please contact us using the information below.
CUSTOMER SERVICE
Email:
support@cherishedfigures.shop
Phone:
+1 360-456-1654
Website:
https://cherishedfigures.shop
Business Location:
Victoria, Texas 77901
United States
CUSTOMER SUPPORT HOURS
Monday through Friday
9:00 AM – 5:00 PM Central Time
Excluding U.S. federal holidays.
RESPONSE TIMES
We aim to respond to customer inquiries within 1–2 business days.
During holidays, promotional periods, or unusually high customer service volume, response times may be slightly longer.
ORDER-RELATED QUESTIONS
When contacting us regarding an existing order, please include:
• Your full name
• Your order number
• The email address used to place the order
• A brief description of your question or issue
For damaged or defective products, please also include clear photographs of the item and packaging.
RETURNS AND REFUNDS
Before returning any product, please contact us for return instructions.
Do not send products to any address without first receiving return authorization and instructions from Cherished Figures.
BUSINESS AND LEGAL CORRESPONDENCE
Business inquiries, privacy requests, intellectual property notices, and other legal correspondence may also be sent to:
support@cherishedfigures.shop
Cherished Figures
Victoria, Texas 77901
United States