Shipping policy

SHIPPING POLICY

Last updated: September 15, 2026

Thank you for shopping with Cherished Figures.

We carefully process and ship orders so that your gifts, figurines, keepsakes, ornaments, and decorative items arrive safely.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During holidays, promotional events, or periods of unusually high order volume, processing may take longer.

2. SHIPPING TIMES

Estimated U.S. delivery time after shipment is generally:

5–10 business days

Delivery estimates are provided for convenience and are not guaranteed.

Actual delivery times may vary because of carrier delays, weather, holidays, destination, address issues, or other circumstances outside our control.

3. SHIPPING COSTS

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

Any free shipping promotion or shipping discount will be subject to the terms displayed on our website at the time of purchase.

4. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please verify your recipient name, street address, apartment or unit number, city, state, ZIP code, and phone number before completing your order.

If you discover an address error, contact us immediately.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

5. TRACKING INFORMATION

When tracking information is available, customers will receive a shipping confirmation email containing tracking details.

Please allow some time after receiving the tracking number for the carrier's system to update.

6. MULTIPLE SHIPMENTS

In some cases, products from the same order may arrive in separate packages.

If your order is shipped in multiple packages, you may receive more than one tracking number.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

7. DELAYED SHIPMENTS

Shipping and delivery estimates are not guaranteed.

Cherished Figures is not responsible for delays caused by:

• Shipping carriers
• Severe weather
• Natural disasters
• Transportation disruptions
• Incorrect addresses
• Holiday shipping volume
• Customs or regulatory inspections
• Events outside our reasonable control

If your shipment appears significantly delayed, please contact us and we will assist with available tracking information.

8. LOST PACKAGES

If tracking does not update for an extended period or a package appears lost in transit, please contact us at:

support@cherishedfigures.shop

We may contact the shipping carrier and investigate the shipment.

If the carrier confirms that a shipment was lost before delivery, we will review the order and provide an appropriate resolution.

9. PACKAGES MARKED DELIVERED

If tracking shows that your order has been delivered but you cannot find the package:

• Check around your delivery location.
• Check with household members or neighbors.
• Contact the carrier.
• Allow up to 48 hours in case of an early delivery scan.

Please contact us if you still cannot locate the shipment.

10. DAMAGED SHIPMENTS

If an item arrives damaged, please contact us within 7 days of delivery.

Send your order number and clear photographs of the damaged product, shipping box or mailer, damaged packaging materials, and shipping label when possible.

11. INTERNATIONAL ORDERS

International shipping availability, when offered, will be displayed during checkout.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated during checkout.

International delivery times may vary due to customs processing.

12. CONTACT

Cherished Figures
Victoria, Texas 77901
United States

Email: support@cherishedfigures.shop
Phone: +1 360-456-1654
Website: https://cherishedfigures.shop