Refund policy

REFUND POLICY

Last updated: September 15, 2026

Thank you for shopping with Cherished Figures. We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

1. RETURN ELIGIBILITY

We accept eligible returns within 30 days of the date your order is delivered.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.
• The item must be returned in its original packaging.
• All original tags, labels, accessories, inserts, and packaging materials must be included.
• You must provide proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

2. NON-RETURNABLE ITEMS

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Personalized or customized products
• Final sale or clearance items
• Gift cards
• Items that have been used, altered, or damaged after delivery
• Items returned without their original packaging

Please contact us if you are unsure whether your item is eligible for return.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at:

support@cherishedfigures.shop

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the shipping package, if damaged

Once we review the information, we will provide an appropriate solution, which may include a replacement, refund, or other resolution.

4. RETURN PROCESS

Before returning any item, please contact us at:

support@cherishedfigures.shop

Include your order number and the reason for your return.

If your return is approved, we will provide return instructions and the applicable return address.

Please do not send products back without receiving return instructions from us first.

5. RETURN SHIPPING COSTS

Customers are generally responsible for return shipping costs for returns due to:

• Change of mind
• Ordering the wrong item
• No longer wanting the item
• Other reasons unrelated to product defects or fulfillment errors

If the return is caused by an error on our part, such as receiving a damaged, defective, or incorrect item, Cherished Figures may cover reasonable return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or the return is caused by our error.

6. REFUNDS

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund is processed for your bank or card issuer to post the funds to your account.

Processing times may vary depending on your financial institution.

7. ORDER CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible.

We will attempt to accommodate your request, but we cannot guarantee that an order can be changed or canceled after it has entered processing or shipment.

Once an order has shipped, it must be handled under our standard return process.

8. EXCHANGES

The fastest way to exchange an item is to contact us regarding the original item and place a new order once your return has been approved.

9. LOST OR STOLEN PACKAGES

Cherished Figures is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the carrier and check with household members, neighbors, or your local delivery office.

We will make reasonable efforts to assist you with carrier inquiries when appropriate.

10. CONTACT

Cherished Figures
Victoria, Texas 77901
United States

Email: support@cherishedfigures.shop
Phone: +1 360-456-1654
Website: https://cherishedfigures.shop